The Feedback Works VALUE Method ™

A simple, proven approach. That works.

A stakeholder-oriented, design thinking-based approach to getting better with employee feedback.

Infographic explaining VALUE framework with five components: Vision, Architect, Listen, Understand, Evolve. Each segment features a brief description and corresponding illustration.

The Feedback Works VALUE Method ™ considers the use of employee feedback as a value chain – a series of connected activities linked together to deliver insight and meaningful change – in order to better design, measure, and improve employee experiences.

Each stage of the process builds on the previous, providing multiplicative value across the set of related activities. This approach helps organisations realise the true potential in EX through collective power of employee feedback-driven improvements. Fundamentally, it does this by systematically building a feedback culture.

Adopting the Feedback Works VALUE Method ™ ensures that the key stakeholders involved in EX listening programmes get what they need to make things better. Read more about this by clicking on the button below.

Text "VALUE" with each letter inside a circle, "V" in a blue circle.
Illustration of a smartphone showing a map with routes and location markers.

Vision

Know where you’re headed

Create a vision and roadmap for Employee Experience.

Every journey begins with a single step. Use our EX Vision workshops and approach to ensure your feedback program delivers to all your stakeholders, by having a clear vision and roadmap for employee experience.

Word 'VALUE' with each letter in interconnected circles, 'A' highlighted in blue.
Illustration of two people examining a computer screen with a large magnifying glass, symbolizing data analysis or research.

Architecture

Measure what matters

Develop the best practices to measure and develop Employee Experience

Once your roadmap is clear, you’ll need the right tools to listen and act around the key moments that matter for your people. Use our EX Architect journey and design toolkit to develop the best question sets, survey types and methodologies to really make a difference.

The word "VALUE" in circular letters connected by a line, with the "L" in an orange circle.
Illustration of two people interacting with computer screen displaying data and charts, with dialogue boxes and progress indicators.

Listening

Make the process easy

Implement the latest Employee Experience technology and project manage the process.

We’ll be by your side every step of the way to help keep surveys simple and hassle-free. Use us to implement and advise on best practice so you’re up to date with all the best feedback approaches. We’ll also empower you to become self-sufficient on your employee experience survey platform using our EX Listen implementation services.

Letters V, A, L, U, E in circles forming the word "VALUE" with the "U" highlighted in blue.
Illustration of a tablet displaying an orange bar graph and two teal pie charts with blue annotations.

Understanding

Know what to action

Empower managers to gain actionable insight from survey results.

Great employee experience programs are all about empowering managers to have a great conversation. Use our EX Understand processes and training to help managers work with their teams to understand their survey results and take the best actions.

Graphic of the word 'VALUE' in circular letters with a teal background for the letter E.
Illustration of a person holding a clipboard with checkboxes in front of a website layout and gears, symbolizing website management or optimization.

Evolution

Get better with feedback

Embed the best processes and behaviours to drive real change.

The best employee experience programs enable leaders to make positive and sustainable change. Help develop your leadership capability with our suite of proven learning and development tools. Develop your organisation with our organisational development programs.