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Discover EX listening success in the Listening Lab

Do you want to build or enhance your employee listening programme but feel unsure how to move forward? Introducing Listening Lab—a practical service designed to help you move forward with an EX listening programme tailored to your organisation’s needs.

How it Works

Five simple steps to upgrade your listening:

Step 1

Preparing

Hypotheses

Step 3

Step 2

Designing

Experiment

Step 5

Step 4

Findings

Benefits:

⚡️ Enhanced clarity of employee insights aligned to your business priorities

⚡️ Improved employee engagement and feedback quality through targeted listening activities

⚡️ Clear roadmap for developing a sustainable, impactful EX listening programme

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Step 1

Preparing the lab

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We start by understanding your current situation:

  • Reviewing existing listening activities, processes, and tools

  • Identifying gaps in your listening strategy and data collection

  • Understanding your organisational goals and how listening currently supports them

Step 2

Developing hypotheses

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Through collaborative workshops / interviews, we:

  • Explore your business objectives and listening aspirations deeply

  • Identify critical moments and experiences that require focused listening

  • Engage stakeholders to understand diverse needs and expectations clearly

Step 3

Designing and getting ready

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Together, we:

  • Identify and recommend best-fit surveys and listening tools

  • Develop a roadmap outlining the next steps, ensuring alignment with your strategic goals

  • Create a clear Listening Programme specification tailored specifically to your needs

Step 4

Experiment time!

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We actively assist with:

  • Technical setup, survey configuration, and stakeholder training

  • Testing, refining, and launching listening tools to capture clear, actionable insights

  • Comprehensive support ensuring smooth adoption across your organisation

Step 5

Review the findings

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Finally. we:

  • Analyse early results and refine your listening activities based on feedback

  • Update and provide a simple, clear EX Listening Roadmap

  • Provide practical advice for embedding listening as a routine organisational activity

Why choose Listening Lab?

⚡️ Tailored & Action-Oriented: Quickly implementable steps that deliver tangible impact aligned closely with your organisation’s priorities

⚡️ Collaborative & Agile: Our agile approach ensures quick wins and continuous improvement in your listening capabilities

⚡️ Proven Expertise: Backed by Feedback Works’ VALUE Method™, ensuring a comprehensive, strategic approach to employee listening

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Book now

Book your free 30-minute consultation now!

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