Unlock the power of Experience Management
The power of Experience Management (XM)
Develop the customer experiences that make the difference.
Our mission is to help people and organisations get better with feedback. That applies to every key stakeholder in an organisation’s ecosystem, from candidates, to employees, to customers and beyond. Enabling actionable insight across these groups is commonly known as Experience Management, or XM.
XM is a holistic approach to listening to the voice of customers, employees, and other stakeholders and using the knowledge, understanding and insights to design and improve the experiences organisations deliver.
It’s used to launch new experiences based on powerful research to uncover unmet customer and employee needs, and then to continually optimise those experiences as their market and their stakeholders’ needs change.
Our approach to Customer Experience
Feedback Works, powered by Datamatics, provides comprehensive consulting and solution design to continuously improve the customer journey. Our team creates strategies to measure and enhance customer engagement at every stage, ensuring a top-notch customer experience. We look at how customers interact with a business from start to finish and find ways to enhance these interactions. We collaborate with business leaders to assess current data, identify gaps, and gather valuable insights.
We specialise in using the Qualtrics platform for implementing experience management programs. From setup to full deployment, we integrate customer feedback into your operations seamlessly. Our expertise with Qualtrics allows us to design customised surveys, manage feedback, build role-based dashboard and use advanced analytics to continually improve the customer experience.
By leveraging Qualtrics' capabilities, we help businesses gain deeper insights, make informed decisions, and build stronger customer relationships.