Illustration of a building with signs reading 'survey surgery' and 'feedback works' on the exterior. A door labeled 'open.'

The Survey Surgery

is open!

Is your employee survey delivering actionable insights, or does it need some expert attention? Introducing Survey Surgery—a targeted service designed specifically to ensure your surveys deliver maximum value, clarity, and impact.

How it Works

Five simple steps to rejuvenate your surveys:

Step 1

Step 2

Step 3

Step 4

Diagnostics

Assessment

Surgery

Treatment Plan

Step 5

Recovery

Benefits:

⚡️ Improved survey participation and data quality

⚡️ Enhanced clarity and strategic alignment of insights

⚡️ Empowered decision-making based on better understanding

Illustration of four people interacting with laptops, one standing and raising an arm, another thinking, a third sitting and typing, and a fourth seated in an orange chair with a laptop.

Step 1

Pre-surgery assessment

Cartoon nurse with stethoscope talking to a patient

We begin by:

  • Reviewing your current surveys and historical data

  • Assessing current survey alignment with strategic goals

  • Identifying critical issues impacting survey effectiveness and response quality

Step 2

Diagnostic consultation

Illustration of a nurse taking a patient's blood pressure

Through collaborative workshops and targeted stakeholder interviews, we:

  • Clearly identify business objectives and diagnose how effectively your surveys meet these needs

  • Evaluate user experience, response rates, and insight clarity

  • Establish clear expectations and roles across stakeholder groups

Step 3

Your treatment plan

Illustration of a smiling nurse in blue scrubs with a stethoscope, holding a tablet.

Together, we co-develop a tailored action plan for enhancing your surveys, including:

  • Precise recommendations for improved question design and alignment with strategic objectives

  • Adoption of best-practice survey standards to ensure clarity and engagement

  • A detailed specification document for streamlined implementation

Step 4

Surgery time!

Illustration of a smiling woman in blue medical scrubs with a stethoscope, using a tablet at a table.

The treatment is executed through:

  • Rebuilding and refining your surveys for maximum clarity, impact, and alignment

  • Rigorous testing to ensure functionality, clarity, and user engagement

  • Deployment support for a smooth rollout and maximum effectiveness

Step 5

Recovery

Two cartoon characters, both with short brown hair and wearing medical-themed outfits. One character is dressed in a blue scrubs top with a stethoscope around their neck, while the other character is wearing a white shirt. Both are smiling.

Our support continues after launch, ensuring lasting impact through:

  • Regular follow-up to monitor effectiveness and adapt surveys based on feedback

  • Capability building through training workshops to sustain improvements internally

  • Continuous measurement and adjustment for long-term success

Why choose Survey Surgery?

⚡️ Practical & Action-Oriented: Immediate, impactful improvements tailored precisely to your business needs

⚡️ Expert & Agile: Deep expertise paired with a focused, responsive, collaborative partnership

⚡️ Proven Methodology: Utilises Feedback Works' trusted VALUE Method™ ensuring comprehensive alignment with your EX objectives

Illustration of four diverse individuals in a casual office setting; one standing and raising their hand, another sitting at a desk with a laptop, third standing and thinking, and the fourth sitting on a chair using a laptop.

Book now

Book your free 30-minute consultation now!

Illustration of a smiling female doctor wearing a blue scrub with a stethoscope around her neck, sitting and facing a person.