Our Services
Our world-class listening advisory and implementation services help organizations get better with feedback. All services are delivered by experts and complement the world-leading Qualtrics listening technology.
World-class
advisory
A global team of highly-experienced advisors, all with at least 20 years’ experience.
Global
implementation
A friendly, super-responsive implementation team led by awesome project managers.
Coaching
and learning
Our highly experienced facilitators create brilliant learning experiences.
Everything we do is underpinned by The Feedback Works VALUE Method ™. This approach helps organisations realise the true potential in EX through collective power of employee feedback-driven improvements. It’s a simple, proven approach. And it works.
100+
EX listening projects per year
Global
Delivery capability
5+yrs
Unlock the real value in your Qualtrics EX listening programme
EX Survey Surgery
A targeted service designed specifically to ensure your surveys deliver maximum value, clarity, and impact.
EX Listening Lab
A practical service designed to improve your listening programme based on your specific needs.
EX Dashboard Doctor
An expert service designed to ensure your dashboards deliver value and drive impactful actions within your organisation.
The EX Action Accelerator
Are you ready to rapidly boost your organisation’s ability to implement impactful, feedback-driven improvements?
We are!
EX Mastery: Build your own CoE
Are you ready to build an internal centre of excellence and truly unlock the full potential of your listening programme? Our flexible, industry-leading learning journeys and modules finally provide a systematic way to build a comprehensive, sustainable internal EX listening capability.
We can help upskill the full range of EX listening stakeholders:
🎓 EX programme managers
🎓 HR leaders and professionals
🎓 Organisation development specialists
🎓 Business leaders
🎓 People insight / business analysts
🎓 Qualtrics administrators
