About us

We are a global EX & Org Development consultancy.

We unlock people power by building great EX listening programmes with the world’s best technology.

We work with organisations across all industries in all regions of the world, with in-country teams in the UK, India, and Australia.

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Illustration of a person sitting on an orange chair using a laptop
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A world where everyone feels heard

Our vision

Our mission

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Help people get better with feedback

Our values

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Human: We care about people

H

Excellence: We do a great job

E

Adaptable: We adjust to requirements

A

Resolve: We do what we say we will

R

Down-to-earth: We are practical

D

What we believe

Being able to consistently use employee feedback to make things better is an organisational capability.

This capability can be developed by (i). Performing, and (ii). Integrating activities within the full employee feedback value chain. If not done, or if done poorly, you will miss the value in your employee listening programme.


Our methodology makes it easy to perform and integrate the required activities. By using our methodology, you will increase your organisation’s capability to consistently use employee feedback to make things better. Not only that - you will systematically building a feedback culture by attending to the core dynamics that create and sustain one.

In the simplest possible terms, we will help you unlock the value in your employee feedback.

Why people choose us

⚡️ Expert and agile: The expertise of a big consultancy with the agility of a smaller partner. Our EX and organisational know-how delivers results.

⚡️ Innovative & proven: The Feedback Works VALUE Method™ provides engaging and innovative experiences with tangible outcomes.

⚡️ An embedded partner: We act like an extension of your team, at every stage of the process, and actively invest in our relationships at all levels.

⚡️ Human-focused: We blend expertise with a human touch, ensuring your project experience is friendly, collaborative, and successful.

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Our team

Caroline Brown

Danielle Bolger

EX Consulting
Director

EX Listening
Manager

Harshad Rane

Heidi Brookes

Associate EX Implementation
Consultant

EX Project
Associate

Kim Fox

Moolchand Suthar

Senior EX Listening
Manager

EX Implementation
Manager

Rae Neill

Rob Browton

APAC Regional Lead

Co-Founder,
COO

Sam Dawson

Tobi

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Aziza Young

Ami Rai

Senior EX Listening
Manager, Australia

Business & HR
Support Manager

Eva Blasko (Frankova)

Diksha Kotian

Senior EX Listening
Manager

EX Implementation
Consultant

Peter Wilde

Nick Armstrong

Director,
Head of EX

Director,
EX Listening

Director, Ball
Retrieval Services

Co-Founder,
CCO