The Feedback Works VALUE Method ™

Meeting Stakeholder Needs, Delivering Value

The Feedback Works VALUE Method ™ is a stakeholder-oriented, design thinking-based approach that creates sustainable organisational capability to effectively use employee feedback to drive continuous improvement.

Graphic spelling "VALUE" with words underneath: Vision, Alignment, Leadership, Utilization, Execution.

EX listening programme stakeholder needs

Diagram showing four groups with icons: Leaders, Managers, HR / People & Culture Professionals, Employees & Teams, connected by lines indicating interactions or relationships.

Leaders

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Illustration of a smartphone showing a map with routes and location markers.

Enhance our decision-making and agility

Timely insights into organisational health and strategic alignment

Leaders need to gain timely insights into organisational challenges and employee experience, empowering them to integrate feedback strategically into development activities. This helps leaders clearly understand their team's impact, strengths, and opportunities. Without these insights, leadership can become disconnected, leading to reduced organisational agility and poorer decision-making.

Managers

Illustration of a tablet displaying an orange bar graph and two teal pie charts with blue annotations.
Blue icon with three interconnected people

Boost my team’s performance and development

Practical, team-specific feedback that be actioned quickly

Managers benefit by receiving timely, actionable feedback on team-specific challenges and factors affecting performance. They can directly incorporate these insights into day-to-day planning and improvement activities, driving personal and team growth. The absence of this feedback leaves managers ill-equipped, potentially reducing team effectiveness, morale, and productivity.

HR/People &
Culture Professionals

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Illustration of two people interacting with computer screen displaying data and charts, with dialogue boxes and progress indicators.

Facilitate our improvements in capability and culture

Clear understanding of how to implement the people strategy

HR/People & Culture Professionals require precise insights into key employee experiences and engagement levels. They use feedback to identify essential support areas, improve people processes, and plan future activities. Failure to capture this critical feedback can result in misaligned strategies, unmet employee needs, and weakened organisational culture.

Employees & Teams

Icon of three people with a speech bubble above the central figure.
Illustration of three people working on laptops, with one person standing and raising a hand, another sitting on an orange chair, and a third sitting at a desk.

Help me feel valuable, grow and perform

Trusted ways to share feedback that lead to things getting better

Employees & Teams need accessible, meaningful avenues to provide feedback and see its tangible impacts. Feedback enables them to collaborate effectively, improve team dynamics, and feel valued. Without a robust feedback mechanism, employees may feel unheard, resulting in decreased engagement, morale, and overall performance.

Now, ask yourself:

Illustration of two women, one sitting and using a laptop, the other standing and raising her hand, at a desk.

  • How effectively does your current EX listening approach meet the distinct needs of these stakeholders?

  • Which stakeholder groups could benefit most from improved feedback capabilities?

  • What actions can you take now to address these needs?