We unlock your people power by building great EX listening programmes with the world’s best technology
Advisory
Implementation
Learning
100+
EX listening projects per year
5+yrs
Global
Delivery capability
How can we help?
Delivering Engagement surveys?
Learn how to make them better
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If your employee experience (EX) listening programme isn’t delivering the insights or impact you expected, it’s likely due to gaps in design, engagement, or action planning. Many organisations face challenges in ensuring feedback is effectively collected, understood, and acted upon.
We can help you diagnose where your programme may be falling short and refine your approach using our proven Feedback Works VALUE Method™, ensuring you’re capturing meaningful insights and driving real change.
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Our EX mastery learning services help you unlock the full potential of your EX listening programme. The industry-leading, expert-led instruction covers several pre-built learning journeys and can be fully customized to your individual needs.
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There’s more to the maturity of an EX listening programme than how many surveys it comprises. The Feedback Works VALUE Method ™ allows us to look at how your processes, skills, behaviour, and use of technology are underpinning the maturity of your programme.
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Don’t we all! At Feedback Works, we think there are 6 Characteristics of a Great Feedback Leaders - and help our clients raise the awareness of these with their leadership team. To get leadership buy-in and accountability, have you considered the early stages of the The Feedback Works VALUE Method ™?
Why not schedule a quick call with us to discuss how >
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A successful 360-degree feedback process requires thoughtful design, clear communication, and actionable follow-up. It’s essential to select the right questions, ensure participants feel safe to provide honest feedback, and support employees in using the insights to drive growth.
We help organisations design and implement effective 360 programmes that go beyond ratings—fostering real development and organisational impact.
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Our EX mastery learning services includes technical Qualtrics training to help you unlock the full potential of your EX listening programme. The industry-leading, expert-led instruction covers several pre-built learning journeys and can be fully customized to your individual needs.
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We support all EX SKUs with a particular expertise in EX surveys, Lifecycle, Pulse and 360 programmes
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We are advisory-led, meaning that we focus on ensuring EX listening programmes deliver tangible business impact
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We have global delivery capability, with in-country teams in the UK, India, and Australia.
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We actively support the sales cycle at a discovery stage - we’ve found that leads to superior outcomes for clients and provides a much higher win rate for Qualtrics
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Yes, we have a dedicated implementation team and all our project managers are Qualtrics EX-certified
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We are world-leading - all our advisors have 20+ years’ experience in EX and have backgrounds in occupational psychology. They have previously worked with consultancies such as Korn Ferry, Deloitte, and Ipsos MORI, and have client-side experience too.
Working at Qualtrics selling EX?
Learn how we can support clients together
We have a simple, proven approach. That works.
The Feedback Works VALUE Method ™
We deliver our services using this simple, proven approach.
It helps organisations focus and make practical improvements to their EX listening activities.
It systematically builds a lasting capability to get better with feedback.
Unlock the real value in your Qualtrics EX listening programme
EX Survey Surgery
A targeted service designed specifically to ensure your surveys deliver maximum value, clarity, and impact.
EX Listening Lab
A practical service designed to improve your listening programme based on your specific needs.
EX Dashboard Doctor
An expert service designed to ensure your dashboards deliver value and drive impactful actions within your organisation.
The EX Action Accelerator
Are you ready to rapidly boost your organisation’s ability to implement impactful, feedback-driven improvements?
We are!
EX Mastery: Build your own CoE
Are you ready to build an internal centre of excellence and truly unlock the full potential of your listening programme? Our flexible, industry-leading learning paths and modules finally provide a systematic way to build a comprehensive, sustainable internal EX listening capability.
We can help upskill the full range of EX listening stakeholders:
🎓 EX programme managers
🎓 HR leaders and professionals
🎓 Organisation development specialists
🎓 Business leaders
🎓 People insight / business analysts
🎓 Qualtrics administrators
