At the most basic level, "Aspiring" organisations recognize the need for feedback but lack structured processes to collect or act on it. As they move to the "Developing" stage, organisations typically establish some feedback methods—often surveys—but struggle to integrate this feedback effectively into broader business activities.

The next stage, "Managing," characterises organisations with established feedback processes that begin to connect feedback insights to other business activities, though these connections are usually informal or unstructured. And "Maturing" organisations take this a step further, by using feedback for continuous improvement.

At the highest level, "Integrating", organisations embed feedback deeply into their operations and culture. Here, feedback actively informs strategic planning and drives continuous improvement, fostering an open and responsive culture that enhances overall organisational performance and agility.

Feedback Works helps organisations progress through these maturity stages, unlocking greater value from their employee experience by moving from simply collecting feedback to strategically leveraging it for sustained growth, innovation, and enhanced business outcomes.

Take a moment to reflect: Which stages of maturity are present in your feedback culture? What parts of your organisation lead the way? What parts lag? And what are the consequences and implications of this for operations and performance?