Navigating organisational change: The art of listening to your employees

In the dynamic world of business, change is a constant. Whether it's a merger, a restructuring, or a shift in strategy, major organisational changes can send ripples of uncertainty through any business. In time of change, the ability of managers to listen becomes paramount.

Listening isn't just about hearing words of course; it's about understanding, fostering communication, and focussing every person in the organisation on the end goals. When it comes to organisational change, employees are on the front lines. They're the ones experiencing the effects of these shifts first-hand, and their insights are invaluable.

So, what makes listening to employees so crucial during these transformative moments? First and foremost, listening develops understanding. When employees feel heard, they're more likely to share their thoughts, concerns, and suggestions. Managers who take the time to listen gain a deeper insight into the challenges their team is facing, allowing them to tailor local action accordingly. Great managers also are able to put the change into a local context for their team, enabling them to understand the role of their own jobs in bringing about success.

This understanding forms the foundation for a smoother transition. Effective communication is another critical element. Major changes can lead to confusion, anxiety, and often resistance among employees. By actively listening, managers can address these concerns, provide clarity, and build trust.

Communication, after all, is a two-way street, and listening is the often-overlooked side of the equation. Furthermore, when managers listen, they create an environment where employees feel valued. This feeling of inclusion can bring about change more quickly and keep employees engaged even during times when clarity is needed.

It's essential to remember that engaged employees are more likely to adapt positively to change. Listening also paves the way for innovation and positive change at the local level. Employees often have unique insights and suggestions that can help the organisation navigate change more effectively. By soliciting and embracing these ideas, managers can tap into action that can help to land a transformation where it really matters, at the ground level.

In essence, listening to employees during major organisational changes isn't just a gesture of goodwill; it's a strategic imperative. It promotes understanding, enhances communication, and keeps the ship steady as it sails through the stormy seas of transformation. So, to every manager, remember that listening is more than just an act – it's an art. An art that can lead your team through change, cultivate resilience, and build a brighter future.

In times of change, the wisest leaders are often the ones with the keenest ears.

Sam Dawson, Feedback Works