The Feedback Works
Employee Experience (EX) Article Library
Your guide to listening, culture, and leadership that evolves
Explore practical insights on Employee Experience (EX), feedback culture, and leadership from Feedback Works. Built for HR, People & Culture, and curious professionals who want to listen, act, and evolve. Each piece is written to help culture shapers design workplaces where feedback is valued, trust is built, and people thrive.
Whether you're designing your first EX survey or evolving a feedback-rich culture, there's something here for you.
EX Articles
Foundations of EX Listening
What Is an Employee Experience (EX) Survey and Why It Matters
A simple, powerful introduction to EX surveys — and why they’re more than just another HR tool.
EX Survey vs Employee Engagement Survey: Key Differences Explained
Understanding the distinction can reshape how you listen — and what you do with what you hear.
The 7 Signs Your Organisation Needs an EX Survey Now
From rising turnover to quiet disengagement — here’s what to watch for.
Why Listening Beats Measuring: A New Philosophy for EX Surveys
True listening isn’t a checkbox. It’s a cultural shift.
Survey Design & Communication
How to Design an Effective EX Survey: A Practical Guide
Clear steps to design surveys that earn trust and get honest answers.
The Top 10 Questions to Include in Your First EX Survey
Not all questions open doors. These 10 will.
Common Mistakes Organisations Make With EX Surveys (And How to Avoid Them)
Avoid the traps that undermine listening — and trust.
5 Essential Steps Before Launching Your Next Employee Experience (EX) Survey
Preparation is half the impact. Here's what to get right.
How to Craft an Effective Communication Plan for Your Employee Experience (EX) Survey
Great communication builds participation — and belief.
Action, Impact & Trust
How to Analyse and Act on EX Survey Results for Maximum Impact
Insight without action erodes trust. Here's how to act with purpose.
What Makes an Employee Experience (EX) Survey Actionable — Not Just Interesting?
Make sure your results lead to change — not just charts.
Building Trust Through Employee Surveys: What Leaders Must Know
Surveys don’t build trust. What you do after them does.
How to Get High Response Rates in Employee Surveys
It’s not about reminders. It’s about respect.
Pulse Surveys vs Annual Surveys: Which Is Right for You?
Choose the rhythm that builds trust — not fatigue.
How Often Should You Run an Employee Experience Survey?
There’s no one-size-fits-all. Here’s how to listen at the right pace.
Culture, Leadership & Future Thinking
The Link Between Employee Surveys and Organisational Culture
Every survey teaches your people what your culture really values.
How to Build a Feedback Culture With EX Surveys
Feedback cultures don’t appear. They’re built — with trust, listening, and action.
Manager Enablement: Helping Leaders Act on EX Survey Insights
Managers are the bridge between feedback and change. Support them well.
The Future of EX Surveys: AI, Personalisation, and Continuous Listening
The future of EX isn’t about faster measurement — it’s about deeper, more human listening.
The VALUE Method™ and EX Surveys: How to Unlock the Full Power of Feedback
Vision. Architecture. Listening. Understanding. Evolution. The VALUE Method™ is your feedback compass.
360 Articles
Foundations of 360 Feedback
What is 360-Degree Feedback?
A practical introduction to how 360-degree feedback works and why it matters for modern leadership growth.
The History and Evolution of 360 Feedback
Explore the origins and evolution of 360 feedback, from WWII roots to a vital leadership development tool.
How 360 Feedback Differs from Traditional Performance Reviews
Understand the key differences between 360 feedback and traditional reviews—and why those differences matter.
How to Design an Effective 360 Feedback Process
Learn how to design a high-trust, high-impact 360 feedback process that actually drives growth.
Crafting Better Questions and Processes
The Best 360-Degree Feedback Questions to Use
Discover the most powerful questions to ask in 360 feedback—and how they unlock deeper insight.
Ready-to-Use 360 Feedback Templates for Managers and Teams
Access proven 360 feedback templates that streamline the process and improve completion rates.
5 Common Mistakes in 360-Degree Feedback
Avoid the top 5 mistakes that derail feedback systems and learn how to build trust instead.
How to Handle Negative 360 Feedback Gracefully
Turn tough feedback into transformation with practical tools for responding with courage and clarity.
Growing Leaders Through Feedback
Using 360 Feedback for Leadership Development
Explore how 360 feedback helps leaders grow faster, collaborate better, and lead more authentically.
Coaching Leaders with 360 Feedback Insights
Learn how coaches use feedback data to guide leadership development with impact and empathy.
How 360 Feedback Builds a Feedback Culture
Discover how multi-source feedback builds the foundation of a strong, trust-filled workplace culture.
How to Introduce 360 Feedback into Your Organization Successfully
Step-by-step guidance for launching 360 feedback in a way that encourages buy-in and success.
Tools and Systems for Smarter Feedback
Succession Planning and Talent Development with 360 Feedback
Use 360 feedback to identify future leaders and support smart, sustainable succession planning.
Choosing the Best 360 Feedback Software for Your Organization
Find the right platform to deliver impactful 360 feedback with ease, insight, and security.
Key Features to Look for in 360 Feedback Tools
Discover the must-have features in a great 360 feedback tool—from surveys to reporting.
How to Run 360 Feedback Surveys Remotely
Run effective, human-centered feedback processes for hybrid and remote teams across time zones.
Psychology of Feedback and Future Growth
Should 360 Feedback Be Linked to Promotions and Pay?
Understand the risks of linking 360 feedback to rewards—and what to do instead.
The Psychology Behind Receiving 360 Feedback
Explore why feedback feels so personal, and how to support others (and yourself) through it.
How to Interpret 360 Feedback Reports Without Losing Your Mind
Learn how to find patterns, not pain, in feedback data—and turn insight into action.
Building a Continuous Feedback Loop: Moving Beyond Annual Reviews
Move beyond annual reviews with a rhythm of continuous feedback that drives ongoing growth.
“Surveys don’t transform cultures. People do — when they listen, understand, and evolve.”
We’d love to help you apply these ideas!
Whether you're designing your first EX survey or evolving how you listen across your culture, we're here to help.
Explore the VALUE Method™, or get in touch to work together on building a culture of trust, feedback, and evolution.